Return, Refund and Shipping Policies
Processing time
Estimated processing time 48 hours. Estimated shipping time is 3-5 business days.
** these are estimates, production may take longer based on order size and quantity.
Returns
We are a 100% satisfaction guarantee company. We gladly accept exchanges on products that have a manufactured defect or damaged during shipping. Please contact torchedcandles01@gmail.com with any questions or concerns.
For Returns, contact within 7 days of delivery, and ship within 14 days of delivery. No cancellations on submitted orders.
The following items can't be returned or exchanged because of the nature of these items (unless they arrive damaged or defective): Clearance Items & Quantity discounted items
Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Natural Soy-Canadian Beeswax-Coconut Wax-FSC Certified Wooden Wicks- CD Wicks-Candle Refills-Melts
Our candles have a gorgeous natural look, and they are usually the preferred candle of choice, especially over other Paraffin wax made candles. Also, our modern cork ball signature design will surprise you! We also provide refills, meaning you can recycle the glass vessel and simply purchase a refill and enjoy again! We've summarized the top 5 reasons you should choose Torched Candles Canada moving forward!
Torched Candles Canada Top 5 Reasons
1. 100% Natural, Safe & Biodegradable
Our candles are made from natural soybean, coconut & locally harvested natural beeswax from our local beekeeper. Every single fragrance oil we offer is formulated without phthalates, and also avoids these five main hazard groups.
✖ Carcinogens: These are materials known or thought to cause cancer.
✖ Mutagens: Materials that change the DNA of a cell, harming the cell and causing diseases like cancer.
✖ Reproductive toxins: Toxins that adversely affect reproductive organs and increase the risk of birth defects.
✖ Organ toxins: These are toxins that can cause adverse effects or disease within specific bodily organs.
✖ Acute toxins: Toxins that can cause adverse effects from a single exposure. Generally, this would be accidental exposure like spillage or ingestion.
2. Purifies the Air
When adding our beeswax mix into most of our candles, they release negative ions into the air that purifies by causing airborne particles such as dust, toxins and even odors to fall to the ground via static electricity. On the contrary, reports in the past have shown that Paraffin Candles are an ‘unrecognized source of exposure to indoor air pollution, including the known human carcinogens.
3. Clean Burning/Eco-Friendly
When burned properly (keeping wick trimmed and away from drafty areas) Our candles burn clean with hardly any soot or black smoke emission, so your walls won’t stain black which can be very hard to remove! Beeswax burns at a highier temperature then paraffin wax and therefore will have less soot & last longer. Collecting honey and beeswax from the hive has been done for centuries, making this product a renewable and environmentally friendly product.
4. 13oz Candle Refills
At Torched Candles Canada, we do things a bit different! We provide the option to buy a candle without the glass jar, making it a cost-effective option for candle lovers! Our molds fit perfectly into our 13oz glass vessels. Recycle and reuse the glass jar, drop your refill in and enjoy! When a 13oz 3-wick candle is purchased, we package the lid, glass vessel and wax refill separately, making the glass jar customizable by choosing the colour of your choice! Our customers love this!
5. Sustainable & Unique Design
Our candles are 100% biodegradable, and by using our refill program, the glass vessel is now reusable for the customer. Paraffin candles burn much quicker than our candles and are considerably less sustainable. Our 8oz size comes in our signature designer glass vessel with beautiful cork ball, one of a kind! Our 13oz packaging and ordering lets you choose the colour of the glass vessel, making the purchase more special!